Refund Policy

At Retropunks, we want you to love your order. If something isn’t right, we’re here to help.

Returns

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return:

• Your item must be unused and in the same condition that you received it.

• The item must be in its original packaging.

• Proof of purchase or order confirmation is required.

Returns sent back without first contacting us will not be accepted.

Non-Returnable Items

We cannot accept returns for:

• Opened or used products

• Items damaged due to misuse

• Missing parts not caused by our error

• Returns requested more than 30 days after delivery

Damaged, Defective, or Incorrect Orders

Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us immediately so we can make it right.

When contacting us, please include:

• Your order number

• Clear photos or videos of the issue

Refunds

Once your return is received and inspected, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days. Please note that your bank or payment provider may take additional time to process the refund.

Shipping costs are non-refundable unless the return is due to our mistake.

Exchanges

If you would like a replacement item, please contact us first. The fastest way to exchange an item is to return the original product (if eligible) and place a new order.

Order Cancellations

Orders can only be canceled within 12 hours of purchase. After this period, your order may already be processed or shipped.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was sent

• The item arrived damaged or defective

Contact Us

If you have any questions regarding returns or refunds, contact our support team at:

Support Email: shopretropunks@gmail.com

Last updated: May 2026